Terms and Conditions

Last updated: September 23, 2024

Welcome to RongoChat (“RongoChat platform”, “API”) provided by RongoChat Inc. (“Company”, “we”, “us”, or “our”). By accessing or using our API and associated services, you (“Developer”, “you”, or “your”) agree to comply with these Terms and Conditions (“Terms”). If you are using the RongoChat platform or RongoChat API on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.

1. Applicability and Scope

These Terms govern your use of the RongoChat platform or RongoChat API, including any related services, software, and documentation, as well as data processing, partner agreements, cookies, and privacy statements.

Applicability

The RongoChat service provides developers access to our communication platform, enabling the creation of applications that can send and receive messages through RongoChat.

Scope

By registering to our service, you agree to be bound by these Terms.

2. Definitions

For the purposes of these Terms:

  • API Client: The application or software you create to access our RongoChat platform or RongoChat API.
  • Developer Credentials: The keys, tokens, or identifiers that authenticate your access to the RongoChat platform or RongoChat API.
  • Content: Any data, text, images, videos, audio, or software that is accessible through the RongoChat platform or RongoChat API.
  • End Users: Individuals who use your API Client.

3. Account and Registration

To access certain features of the RongoChat platform or RongoChat API, you may need to create an account. You agree to provide accurate and complete information during the registration process and keep it updated.

Security: You are responsible for maintaining the confidentiality of your Developer Credentials and all activities under your account.

4. Confidential Matters

Developer Credentials: You are responsible for keeping your Developer Credentials confidential and will take reasonable measures to prevent unauthorized use.

Confidential Information: Our communications and the RongoChat API may contain confidential information. You will not disclose any confidential information to third parties without our prior written consent, except as required by law.

5. Content

Content Accessible

The RongoChat platform or RongoChat API contains third-party content. You acknowledge that this content is the sole responsibility of the person making it available, and we may remove or refuse to display content that violates our policies.

Submission of Content

By submitting content through your API Client or our platform(RongoChat platform), you grant us a perpetual, irrevocable, worldwide, sublicensable, royalty-free, and non-exclusive license to use that content for the purpose of providing and improving the RongoChat platform or RongoChat API.

Retrieval of Content

When accessing non-public content through the RongoChat platform or RongoChat API, you may not expose that content to other users or third parties without explicit opt-in consent from the user.

6. Data Processing Agreement

The RongoChat Data Processing Agreement (DPA) governs the terms under which personal data will be processed in accordance with applicable data protection laws, including but not limited to the General Data Protection Regulation (GDPR) for users in the European Union.

6.1 Data Collection and Use

We process personal data for the purposes of providing and improving our services, ensuring legal compliance, and fulfilling contractual obligations. We will not process personal data without a lawful basis, which may include:

  • User Consent: Where consent is required for certain types of data processing, we will obtain explicit, informed consent from users.
  • Contractual Necessity: To fulfill the obligations of the service, such as account registration and API usage.
  • Legitimate Interest: To protect the security of our platform and services, and for fraud prevention.

6.2 User Rights (GDPR)

Users in the EU have the following rights regarding their personal data:

  • The right to access their data.
  • The right to correct inaccurate data.
  • The right to delete their data ("right to be forgotten").
  • The right to restrict processing.
  • The right to data portability.
  • The right to object to certain types of processing, such as direct marketing.

To exercise these rights, contact us at contacts@rongochat.com.

7. Cookie Policy

We use cookies and similar tracking technologies to enhance user experience and improve our services. Our Cookie Policy is compliant with the EU ePrivacy Directive and GDPR.

7.1 Cookie Usage

We use cookies for the following purposes:

  • Necessary Cookies: Essential for the operation of our website and API.
  • Analytics and Performance Cookies: To analyze how users interact with our services and to improve functionality.
  • Marketing and Advertising Cookies: To track user behavior for targeted advertising, where applicable.

7.2 User Consent (GDPR/ePrivacy Directive)

RongoChat will not obtain explicit consent for necessary cookies (essential for the operation of our website and API), but will obtain explicit consent before placing non-essential cookies (Analytics and Performance Cookies, Marketing and Advertising Cookies) on your device. You may withdraw your consent at any time. To exercise these rights, contact us at contacts@rongochat.com.

8. Termination

RongoChat reserves the right to terminate your access to the API at any time for violations of these Terms.

9. Limitation of Liability

RongoChat is not liable for any indirect or consequential damages arising from your use of the API.

10. General Provisions

These Terms will be governed by the laws of the European Union for EU users. Any disputes will be resolved in the respective jurisdictions, ensuring compliance with GDPR a regulations.

12. Contact Information

For any inquiries regarding these Terms, please contact us at contacts@rongochat.com.