Privacy Policy

Last updated: September 23, 2024

1. Privacy by Design

You always have the choice to interact with our chatbots without sharing personal information unless necessary for the service you seek.

2. Your Data, Your Control

You maintain full control over your data, which is never shared with third parties without your explicit consent. We offer a clear data processing agreement to maintain transparency with our users.

3. Security and Privacy Commitment

For detailed insights into our security measures and privacy practices, please refer to our comprehensive terms and conditions, available on our website.

4. Data Retention Period

If no preference is indicated, data will be automatically retained for a maximum of three years.

5. Data Exchange with Third-Party Services

To provide the most responsive and humanlike interactions, RongoChat may share certain conversation data (such as queries and prompts) with our integration partners, like OpenAI. This data is stored temporarily for up to 30 days and is then permanently deleted. It is important to note that this data is not used for training purposes and is only processed to improve real-time communication. All content and data files that users upload to their chatbots to enhance knowledge in specific areas is stored by OpenAI and their services, and each user agrees to their policies upon using our platform. Once a user deletes their chatbot, all associated data files are also deleted from OpenAI’s servers. If any user has questions regarding their privacy related to this data storage, they can send a request to us, and we will facilitate communication with OpenAI on their behalf.

6. Our Commitment to Continuous Improvement

We actively work on enhancing our security features, and in the future, we will implement advanced features such as Multi-Factor Authentication (MFA), Single Sign-On (SSO), and Two-Factor Authentication (2FA), with 2FA being the initial rollout.

7. Data Security

Payment transactions are encrypted using SSL/TLS protocols, and we comply with GDPR and CCPA regulations on data protection.

8. Your Data Rights

You have the right to:

• Withdraw consent for data processing.
• Opt out of marketing communications by clicking "unsubscribe" in marketing emails.

To exercise these rights, contact us at contacts@rongochat.com.

10. Changes to This Policy

We may update this Privacy Policy. You will be notified via email before significant changes take effect.

11. Contact Information

For any privacy-related inquiries, please contact us at contacts@rongochat.com.